Last Updated: May 20, 2025

 

At Stellar3DPrints, each product is crafted with precision and care. Due to the customized nature of 3D printing, we have a strict no-refund and no-cancellation policy. Please read the following terms carefully before placing your order.

🚫 No Refunds

  • All sales are final.
  • We do not offer refunds on any purchases, including both customized and non-customized items.
  • We strongly encourage you to review your order details carefully before confirming your purchase.

📦 Damaged Products – Replacement Policy

We take every effort to ensure your items are safely packed and shipped. However, if your product arrives damaged:

What You Need to Do:

  1. Record a clear, uncut video of the package before opening and during the full unboxing process.
  2. The video must:
    • Show the sealed condition of the package
    • Clearly capture the damage on the product
  3. Email the video to: info@stellar3dprints.in
    • Within 24 hours of receiving the package

Important:

  • Claims without video evidence or submitted after 24 hours will not be eligible for a replacement.
  • If approved, a replacement will be issued for the damaged product.
  • Refunds are not issued, even in damage claims.

🔁 Replacement Eligibility

  • Only products proven to be damaged in transit and supported with proper unboxing video evidence are eligible.
  • All replacement decisions are made at our discretion after reviewing the submitted proof.

🕒 Refunds in Exceptional Cases

In rare approved cases (e.g., accidental duplicate orders or billing errors), a refund may be issued. If approved:

  • Refunds are processed within 3–7 business days
  • Timeline may vary depending on your bank and Razorpay’s processing system

❌ Order Cancellations

  • Orders cannot be canceled once placed due to the made-to-order, customized nature of our 3D printing services.
  • Ensure all order details are accurate before checkout.

✏️ Changes to Orders

  • Once an order is submitted, no modifications can be made.
  • We advise double-checking product type, specifications, and shipping details before finalizing.

⚠️ Exceptional Situations

If you’ve accidentally placed a duplicate order, contact us immediately:
📧 info@stellar3dprints.in
📞 +91 86101 38385

We will review your case and assist wherever possible.